Information Technology

The role of the IT department at iThemba LABS is to plan, operate and support the organisations IT infrastructure, enabling users to carry out their roles efficiently, productively and securely.
 

Mission

Deliver a technology environment that support the lab to meet its mission and objectives.  Our mission is to empower our users to achieve their goals through providing up-to-date technology infrastructure and services.

Vision

Enhance collaboration and service delivery through the application of strategic technologies and secure universal access. To create great customer experience and become the first point of contact for IT Services within iThemba Labs.

Goal

Our goal is to build and maintain a secure and robust technology infrastructure; provide technology support for all users through ensuring strong customer support; explore innovative technological opportunities to improve services and to promote collaborative initiatives involving technology.

 

Methods of Contact

The Service Desk acts as a central point of contact for all technical support, including hardware and software questions, consulting, installations, networking, network connection requests, and troubleshooting.

Students may submit requests online, by sending e-mail to itsupport@tlabs.ac.za , or by calling 021 843 1330 / 1322 (on site, dial x1330 / x 1322).
 

Hours of Operation

Assistance will normally be available from 8:00 AM to 16:30 PM, Monday through Friday.

Requests can be submitted online or by e-mail.

 

Information Technology Services Suite

 

Desktop
  • IT Asset Management
  • Procurement
  • Workstation Support
  • User Device Support
  • Application Management
  • Print services
  • Incident Management
  • Access Management
Infrastructure
  • Wireless
  • Firewall and IDS/IPS
  • Anti-Virus
  • Backup and Restore
  • Virtualisation
  • Email
  • Video Conferencing
  • Servers and Storage
  • Internetworking
  • Technology Upgrade and migration
  • Remote Access / VPN
  • Intranet and Internet Services
  • Cyber Security Awareness training
  • Conference Support